Terms of service

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

All prices

  • All prices indicated on www.atadesigns.com are in GBP British £ Pounds Sterling. VAT is not applicable as ATADesigns is not VAT registered 

Payment:

  • Full payment is required on all orders.
  • Once payment has been received and accepted by ATADesigns, confirmation of the order will be sent by email.
  • Making this a legally binding agreement between ATADesigns and you, the customer.
  • If, however, you want to cancel your order, please refer to our “RETURNS AND EXCHANGES” section below.

 

PayPal: Credit and Debit card payments

  • Payments on ATADesigns.com are processed securely through PayPal, credit and debit cards, and BACS bank transfer. PayPal is a safe and secure way to pay online, and it accepts credit and debit card payments.
  • Once you have made your order through the checkout, you will be directed to PayPal to make your payment(s).
  • If you do not have a PayPal account, please follow the prompted instructions through PayPal.
  • If you have any problems, please contact annette@atadesigns.com.

 Credit Cards:  All other credit cards featured on the website can be used as an alternative choice if you prefer to do so.

BACS

  • Although www.atadesigns.com is set up to take payments through PayPal and other credit cards, we can also accept payment through BACS.
  • If you prefer this method of payment, please email annette@atadesigns.com for further instructions, as we will have to invoice you separately.

 

 

 VAT and Duty

  • We will ship to selected countries.
  • If your country is not listed when you reach the check-out at www.atadesigns.com, please email annette@atadesigns.com, and we will help you further.
  • All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays.
  • ATADesigns cannot be held liable for any delays, local import duties and taxes.

 

Information on www.atadesigns.com

  • Every effort has been made to ensure the accuracy of the information in www.atadesigns.com.
  • ATADesigns reserves the right to change specifications, availability and prices without prior notice.

 

Our Products are Made-to-Order

  • ATADesigns holds very limited stock of some products due to the nature of the business. We will review this in the future.
  • Therefore (as stated on our home page), all our products are made-to-order.
  • If, however, you want to receive products earlier than the shipping times as stated below in SHIPPING AND DELIVERIES, please email annette@atadesigns.com, and we will do our very best to try to meet your requirement(s). This is not guaranteed as it will depend on the schedule of the manufacturer, but we will do our very best to help you.
  • All our products are manufactured and designed in the UK.

 

Copyright

ACID (Anti Copying in Design)

  • We are members of ACID (Anti Copying in Design).
  • All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this marketing material, and website will remain the property of Annette Taylor-Anderson of ATADesigns.
  • Any infringement of these rights will be pursued vigorously.
  • Please see copyright information in other languages on our main website ATADesigns Copyright

Special orders and commissions

  • Some of our products can be made in non-standard colours at the customer's request.
  • Please email annette@atadesigns.com for advice and a quote for additional costs.
  • ATADesigns also undertakes commissions for one-of-a-kind designs.

 

Wallpaper Samples:  We strongly recommend that you order a sample before buying our repeat Wallpapers

  • UK Orders: Free shipping and sent by Royal Mail 1st class post.
  • Europe & Rest of World: A shipping cost will be applied.
  • Please email annette@atadesigns.com for further details.
  • We strongly recommend that you order a sample before ordering your wallpaper, as the colours displayed can vary depending on the screen of the pc being used.
  • We want to make sure that you are happy with your sample before instructing the manufacturer to print your wallpaper roll.
  • Colour approval for projects can be sent out on request. Please email info@atadesigns-interiorshop.com for further advice.
  • We charge £3.00 per sample (A5 – A4 size), which is refundable when your first wallpaper roll order is placed.
  • Please email annette@atadesigns.com to confirm your name and the order number of the sample bought.
  • For larger samples, please contact us.

 

All our products are either digitally printed

  • Whilst every effort is made to maintain consistency in colour, it should be pointed out that slight variations can occur.
  • We pride ourselves on maintaining the highest possible standards for the quality of our finished work.

 

All reasonable care is taken in packing your orders

  • Any damaged, missing or incorrect products must be reported within 24 hours of receipt of goods.

 

SHIPPING AND DELIVERIES

UK Mainland Shipping by Courier: Delivery 1-2 weeks

  • Depending on the type of order and volume, this includes wallpapers and murals. Tableware products.
  • These products are sent by Courier because of the delicacy and type of product purchased. We want to ensure that you receive your products safely and securely.

 

Shipping by 1st class post/signed for delivery

  • This includes wallpapers, murals and art print products depending on the type of order and volume.
  • These products are sent 1st class signed for delivery to guarantee that the products are signed for and received by the purchaser.

 

Overseas Orders (Europe & Rest of World): 3-4 weeks. Shipping by Courier.

  • All products are sent by Courier.

 

What happens if you are not available when your package arrives?

  • The Courier or Postman will leave a card with details so that you can rearrange delivery.
  • If, however, the rearrangement has not been made, causing the package to be returned to us, we will have to charge you to ship it out again.
  • We will not be held responsible for any loss caused by late delivery.
  • If your package has not arrived when expected, please email annette@atadesigns.com as soon as possible, and we will track it and inform you further.

 

FREE UK SHIPPING

  • On orders of £65 or more, free UK shipping on selected items throughout the store.
  • If the items in your order which qualify for ‘Free UK Shipping’ total £65.00 or more, your order ships FREE!

 

RETURNS AND EXCHANGES

  • All our products are printed and made-to-order; refunds or exchanges cannot be given by ATADesigns for any product ordered and delivered unless the product is subject to faulty production or damage in transit. See “Product Received Damaged” section below.
  • It is very important that when you are placing your order, you double-check that the correct order is made.
  • If, however, you have placed an order and would like to cancel, please email annette@atadesigns.com within 24 hours to cancel your order.
  • Please confirm your name, email, and order number. We will then credit your account as soon as possible.
  • All credits will be refunded in GBP £ British Pound Sterling.
  • ATADesigns cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.
  • We therefore ask our customers to consider this when making their order.
  • ATADesigns cannot offer refunds by cheque.
  • We do our very best to ensure that all our products are delivered correctly.
  • All products are packaged carefully by ATADesigns.

 

Product Received Damaged

  • If your order is subject to faulty production or damaged in transit, please email annette@atadesigns.com within 48 hours of receipt of the order.
  • Please make sure that you keep all packaging, labels, and or order confirmations.
  • We will then contact you to confirm further instructions re delivery back to us.
  • We will organise a replacement as soon as possible and confirm the delivery time.

 

Faulty Wallpapers/Wall Coverings and Murals

  • For Wallpapers and Murals, please check your order before hanging. You should only hang no more than 3 drops of wallpaper before reporting a fault.
  • If a fault is found, please email annette@atadesigns.com immediately.
  • Please also follow the hanging instructions supplied with the wallpaper and murals.
  • We will replace all faulty wallpapers and murals.
  • All our wallpapers and murals are printed to order, we cannot accept returns on non-faulty goods